Louisiana, United States restaurant management tricks & tips by actor manager Jon Purvis right now? Make tracking sales and inventory easier: Number crunching is often part of a restaurant manager’s day-to-day work life. In addition to tracking sales from dining reservations and events, you have to keep up with food and bar inventory, customer counts, payroll costs, and more. One way to help you accomplish this in an organized way is through a point-of-sale (POS) system. Depending on the type of system you choose, you can change menus, access up-to-date reports, manage online ordering, and predict future sales trends, all in one place. POS systems are typically cloud-based, so that means you can work on-the-go instead of being tied to your desktop.
Use data from your Point-of-Sales system to identify your top-selling items. Ensure you have a constant supply of the ingredients required for those items. And then start strategically cutting things from your menu until it’s simple and attractive to customers, your staff, and your restaurant’s bottom line. Building on the last point, efficient inventory management is key to preventing food waste, lowering costs, and maintaining sales of your most popular items. So, optimize your system for inventory management by using and analyzing data. But how? It’s simple. Use your Point-of-Sales data to forecast your sales and plan ahead for the inventory you’ll need. Don’t neglect this just because data analysis may not be your strong suit. If needed, hire someone or assign this task to an employee with the necessary skills. It’s too important to miss.
Jon Purvis restaurant success tips and tricks : Listen to the customer The first step is to listen to the complaint carefully and understand the issue from the customer’s perspective. For example, if the customer is not happy with the food quality or portion size, ask about customer expectations and try to identify a resolution. Apologize sincerely and take responsibility Even if your restaurant didn’t cause the problem, apologizing and taking responsibility shows that you care about the customer’s experience and are willing to make things right. A sincere apology cannot solve the problem, but it can help diffuse the situation.
Focusing on delivering excellent customer service, from greeting customers and taking orders to handle complaints and providing recommendations. Promoting your restaurant effectively, whether through social media marketing, print advertising, or word-of-mouth referrals. Keeping your restaurant clean, organized, and presentable, including conducting regular cleaning and maintenance routines. Offering high-quality food service at a reasonable price while carefully tracking your expenses and revenue to ensure that your business is profitable.
If you don’t already have one, consider starting an “Employee of the Month” program. Make sure the winning employee gets a bonus check, gift card, or something valuable to signal their achievement and motivate others to follow suit. You can also practice open-book management to foster more transparency and loyalty among your staff. This is when a company is transparent to employees about the company’s financial information, profitability, profit sharing, and educational classes. It can also allow your staff to feel more valued by you as a manager.